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Apologies

 

Apology for betraying a friend's trust - at the workplace (#1067)

Apology to a friend - for upsetting them (#965)

Apology for ruining a friend's pricy bag (#1010)

Sorry about the delayed payment (#872) 

Sorry my dog ruined your screen door (#899) 

Apologize to an employee for offending them at a meeting (#906) 

Apology and refund (#937)

Apology for making an offensive joke at a personal event (#1115)

Declining an invitation to serve an organization you are part of (#419)

Declining an Invitation to Speak at a School (#422)

Apology for forgetting to invite someone - to a wedding (#768)

Apology for property damage (#754)

Apology for Order Delay (#857)

Apology for late payment - payment enclosed (#836) 

Sorry for killing your pet lizard (#841)

Apology for an Incorrect Delivery (#851)

Apology - for damaging a friend's CDs (#975)

Apology for delayed refund - at a retail store (#988) 

Apology for an overcharge (#1080)

Apology for betraying a friend's trust - at the workplace (#824) 

Canceling an appointment - due to family issue (#758)

Apology for wearing an offensive costume to a company party (#1040)

Apology for forgetting about a date (#1122)

Explanation for delay of shipment (#276)

Apology for accounting errors and erroneous past due notices (#216)

Apology for a bounced check, with an explanation (#223)

Apology for delay of refund (#217)

Apology for not crediting payment correctly (#218)

Apology for not crediting payment (#219)

Apology for substandard housekeeping at a motel (#221)

Friendly apology for late payment (#310)

Apology for overshipment (#220)

Apology to customer for accounting error (#222)

Apology letter for harsh criticism of an essay (from a teacher) (#488)

Apology - for making someone late (#620)

Apology for damaging a book - to a friend (#622)

Apology for failing to credit a classmate (#767)

Apology for waking someone up (#771)

Apology for Poor Service (#736)

Apology and proposal on over-shipped merchandise (#211)

Apology following cancellation of order (#212)

Apology and replacement of damaged goods (#213)

Apology for inadequate merchandise and request for time to correct problem (#214)

Apology for problem and offer of compensation (#215)

 

 

Apology for betraying a friend's trust - at the workplace (#1067)

 

Dear [name],

 

I am writing this letter to tell you how truly sorry I am for telling Craig about your plans to leave Hermann & Mauritz. I can only imagine how upset you were when Craig confronted you on the matter.

 

I realize I crossed the line this time. You told me your plans to resign in confidence, and I somehow blurted that out. I understand that as friends and co-workers, one thing we must always respect is the difference between a personal friendship and a business friendship.

 

Please believe me when I say that I didn't mean to tell Craig. I would never intentionally cause you any trouble or inconvenience. Please forgive me.

 

I sincerely value your friendship and want to regain your trust. Good friends are hard to find, and I would hate for this incident to end our association.

 

Sincerely,

 

[name]

 

 

Apology to a friend - for upsetting them (#965)Back to the Top

 

Dear [name],

 

I am writing this letter to let you know that I am sincerely apologetic for the way I acted at dinner yesterday. I know there are certain things you are sensitive about, and I had absolutely no right to touch on those insecurities. Especially not in front of our friends.

 

I had a bad day at work and that may have affected the way I treated you. I am truly sorry for offending you. I hope my actions will not affect our friendship.

 

Sincerely,

 

[name]

 

 

Apology for ruining a friend's pricy bag (#1010)Back to the Top

 

Dear [name],

 

I am writing to let you know that I'm very sorry for spilling coffee on your Louis Vuitton fonzie messenger bag. I should have been more careful, especially considering how expensive your bag was. It was your favorite bag, and I know you have many fond memories with it.

 

I want you to know that I am sincerely sorry for my carelessness, and I would like to buy you another bag. It might take me a while to save up the money for another Louis Vuitton bag, but I fully intend on taking full responsibility for my "mess up."

 

From now on, I'll try to be more careful around drinks. I promise I will take better consideration of my surroundings.

I hope this incident doesn't sour our friendship. Please give me a call to let me know how I can make this up to you.

 

Sincerely,

 

[name]

 

 

Sorry about the delayed payment (#872)Back to the Top

 

Dear [_____],

 

I apologize for not sending you my rent payment yet this month.

 

I received my bank statement and found some charges on my account that I did not make. Somebody had stolen my identity and made illegal purchases with my card. My bank and I worked together to eradicate the problem, refund my account, and issue new checks and cards. I will be sending you the payment as soon as my reprinted checks arrive.

 

Thank you for your understanding.

 

Sincerely,

 

[_____]

 

 

Sorry my dog ruined your screen door (#899)Back to the Top

 

Dear [name],

 

I am writing this letter to apologize for the damage my dog did to your screen door. I've enrolled Rover into obedience classes in the past, so I'm honestly surprised that he scratched up your screen door. Poor Rover's been sulking around since he damaged your screen door, so I have no doubt that he feels bad about it. Will you please send me the bill for the new screen door? I'll be glad to reimburse you for the damages.

 

You've been a great neighbor, and I hope Rover is still welcome at your home.

 

Sincerely,

 

[name]

 

 

Apologize to an employee for offending them at a meeting (#906)Back to the Top

 

Dear [name],

 

Please accept my apology for letting your name slip during the meeting. I did not mean to target you.

 

Like you, I want the internal processes of our division to run more smoothly. When I cited your actions as an example of what to avoid in the future, I only had the best intentions at heart. I did not intend to mention your name while I gave the example. It was an honest mistake.

 

I appreciate the work you have done for 108 Jeans. I promise I will do my best in the future to make sure such a slip-up does not happen again.

 

Kindest regards,

 

[name]

 

 

Apology and refund (#937)Back to the Top

 

Dear [_____],

 

[_____] is sorry that you were not satisfied with your purchase of the ceramic cherubic flower pots. We recognize that our products are made by individual artists and sometimes the final result differs from what is displayed in our pictures. We are sorry for not making this clearer in the catalog and we will update our next catalog to keep costumers in the future from feeling misled.

 

We will be happy to exchange your order for the tulip bulbs and we will refund the difference back to your credit card. Please allow for 5-7 days for the money to be refunded. We will also reimburse you for your shipping costs if you write down the cost you spent for the return of the pots and send us a copy of your receipt.

 

Thank you for shopping with us. We hope this incident does not prevent you from using our business again.

 

Very truly yours,

 

[_____]

 

 

Apology for making an offensive joke at a personal event (#1115)Back to the Top

 

Dear [name],

 

I want you to know that I'm very sorry for the joke I told at your party the other night. I've always been a big prankster, and when I told the Helen Keller jokes, I was only sharing them in good fun. I was not aware of the fact that your cousin was blind. Looking back on it, regardless of that knowledge, I should have known better than to make such an offensive joke at your party.

 

I'm very thankful that you let me know how you felt. It was never my intention to offend you. Please accept my sincere apology for my insensitivity. I promise not to tell jokes of that nature in the future. I hope my mistake doesn't affect our friendship. You are one of the closest friends I have, and it would be a shame if this incident came between us.

 

Sincerely,

 

[name]

 

 

Declining an invitation to serve an organization you are part of (#419)Back to the Top

 

Dear [leader of organization] [troop leader]:

 

[express thanks for the invitation]

[Example: I'm flattered by your recent invitation asking me to bring snacks to the upcoming Girl Scout troop meeting. As always, I love participating in troop meetings and doing whatever I can to help the troop. I am truly supportive of the Girl Scout cause, as being a part of the Girl Scouts improves self esteem, promotes better communication, and encourages team work.]

 

[explain why you're declining]

[Example: Regrettably, I must decline your invitation, as I will be out of town on business for the next two weeks.]

 

[mention when you will be available]

[Example: I will be back by October 4th, please notify me of any future events.]

 

Sincerely,

 

[name]

 

 

Declining an Invitation to Speak at a School (#422)Back to the Top

 

Dear [_____] [Mrs. O'Neill],

 

I was pleased by your invitation to be one of the speakers for your fourth grade class's "Career Day." While I enjoy speaking in front of classes about my job as an architect, I regretfully find myself unavailable on the assigned day. I have a series of long meetings scheduled. However, I would love to speak to your class on another day. If you would like to make arrangements for this please give me a call at [phone number]. Thank you again for considering me and I hope to hear from you soon.

 

Sincerely,

 

[_____]

 

 

Apology for forgetting to invite someone - to a wedding (#768)Back to the Top

 

Dear [name],

 

I am so sorry that you were overlooked on the guest list. Stanley and I were so busy with the wedding preparations that we forgot to invite a few of our friends. Believe me when I say I value your company greatly and I sincerely apologize for my mistake.

 

Sincerely,

 

[name]

 

 

Apology for property damage (#754)Back to the Top

 

Dear [name],

 

I want to apologize for my child's carelessness the other day. Jimmy had no excuse to ride his skateboard through your freshly paved walkway. I can imagine how upset you must have been when you walked outside and saw the damage. Because my son is responsible for the damage, I am more than willing to compensate you for the damage.

 

I will ensure that little Jimmy will not ride his skateboard anywhere near or around your property in the future.

 

Regards,

 

[name]

 

 

Apology for Order Delay (#857) Back to the Top

 

Dear [name]:

 

[Thank the customer for their order; specify which items will be delayed; explain why]

[Example: Thank you for ordering from Dance Resurgence. We regret to inform you that due to the storms along our supplier's cost your order of the following items will be delayed:

. Pastel Pink Ballet Slippers
. Ballet Slipper Purple Tote Bag]

 

[Apologize for the delay.]

[Example: We apologize for the inconvenience and will ship the items as soon as the weather clears (estimated time is 5 - 7 business days).]

 

 

[offer the option of a cancellation]

[Example: If you cannot wait, give us a call at our customer service department at: [phone number], or e-mail us at: [e-mail address]. We will cancel your order and give you a full refund.]

 

[compensate the customer for the inconvenience] [Example: We appreciate your patience regarding this manner. To reward your understanding we have enclosed a 25% off coupon for your next purchase.]

 

Very truly yours,

 

[name]

[company]

 

 

Apology for late payment - payment enclosed (#836)Back to the Top

 

Dear [name],

 

Earlier this week, I received a letter from you requesting payment. I must admit that my failure to submit my payment earlier was a complete result of my absentmindedness.

 

However, that is not an excuse for my failure to meet this obligation.

 

Please accept my apology for this mistake. Enclosed is a check for the remaining amount on my account.

 

Thank you for your patience and understanding.

 

Very truly yours,

 

[name]

 

 

Sorry for killing your pet lizard (#841)Back to the Top

 

Dear [name],

 

I know I upset you greatly when I stepped on Bugger. I know Bugger was very important to you, because unlike your other lizards, you found him outside your door one day.

 

I shouldn't have been so careless. I remember you told me that you frequently let your lizards out of their tanks, so I shouldn't have jumped around your room the way I did.

 

I am very sorry for stepping on Bugger. I will try my best to be more careful around your pets in the future.

 

While I know they don't sell Alligator Lizards at PetsMart, would it be all right if I bought you another lizard instead?

 

I hope this doesn't affect our friendship. You're a good friend to me, and I'm sorry I let you down.

 

Sincerely,

 

[name]

 

 

Apology for an Incorrect Delivery (#851)Back to the Top

 

Dear [_____],

 

At Perpetual Punk we attempt to make every order correct and on time. We apologize for your order being not only late but also incorrect. Although we try to prevent these things from happening, unfortunately, mistakes are inevitable.

 

We received various other complaints similar to yours and tracked it down to a glitch in our computers' shipping and receiving center. We have fixed this problem and hope you will accept our profoundest apologies. To thank you for your patience, we are enclosing a 25% off coupon for your next purchase. Please allow 3-5 business days for your correct delivery. Thank you.

 

Very truly yours,

 

[_____]

 

 

Apology - for damaging a friend's CDs (#975)Back to the Top

Dear [name],

 

I am writing this letter to apologize for the damages I caused to your CD collection. I know you lent me these CDs with the expectation that I would return them in the same condition, and I failed.

 

I realize that some of these are rare import CDs, such as your Do As Infinity True Song CD, and your Scooter Live in Berlin CD. I have contacted Import Music Central and placed orders with them to obtain your rare import CDs. Some of them are out of print, but I will check eBay and other online music stores.If I can't find the CDs, I promise I will reimburse you.

 

I'm sincerely sorry for damaging your CDs.

 

Your friendship is very important to me and I hope this doesn't damage our friendship.

 

Thanks,

 

[name]

 

 

Apology for delayed refund - at a retail store (#988)Back to the Top

 

Dear [name],

 

Please accept my apology for the way my cashier handled your refund request this morning. She is a new employee and was apparently unaware of our store's policy on returned merchandise. I understand your frustration in not being able to obtain your refund promptly and I apologize for the inconvenience.

 

I have spoken to the employee in question and she will be taking an additional class on sales procedures this weekend in order to prevent such an occurrence from happening in the future.

 

The next time you visit our location, feel free to ask for me. I will personally give you 10% off your purchase.

 

Thank you for your patience and understanding. We look forward to serving you in the future.

 

Sincerely,

 

[name]

 

 

Apology for an overcharge (#1080)Back to the Top

 

Dear [_____],

 

Kastleton Electronics would like to apologize for any inconvenience that you incurred through your purchase of the monitor. While we take every precaution against technical errors, sometimes websites malfunction and yourcredit card was charged twice. We will refund your money immediately.

 

We hope this does not keep you from purchasing products at Kastleton Electronics. Enjoy your monitor. Please call us with any concerns you have regarding this manner.

 

Regards,

 

[_____]

 

 

Apology for betraying a friend's trust - at the workplace (#824)Back to the Top

 

Dear [name],

 

I know you're upset, and writing this letter is very difficult for me.

 

First of all, I want to make it clear that I am sincerely sorry for thoughtlessly disclosing your name when I was discussing pay wages with our boss.

 

I can only imagine how angry you must have been when Lenny confronted you. I know you told me your pay wage with the express expectation that I would not reveal your identity while lobbying for a raise.

 

I am aware that I betrayed your trust and I am ashamed of my carelessness.

 

I appreciate your friendship and want us to move past this situation. Please let me try to make amends by taking you out to lunch this weekend.

 

Sincerely,

 

[name]

 

 

Canceling an appointment - due to family issue (#758)Back to the Top

 

Dear [name],

 

I am sorry to say that I will need to cancel our appointment on Friday, September 2nd because of my child's tennis tournament. My daughter really wants me to watch her play, and I already promised her that I would watch.

 

Would it be possible to postpone our appointment? Does Monday, the 5th sound good to you?

 

I apologize for the inconvenience and look forward to hearing from you soon.

 

Sincerely,

 

[name]

 

 

Apology for wearing an offensive costume to a company party (#1040)Back to the Top

Dear [name],

 

I am writing this letter to apologize for the costume I wore to the company Halloween party. I was not trying to make an anti-Semitic statement. The Nazi Schutzstaffel costume was only worn in good humor. Looking back on it, I realize that my costume can easily be taken as an offensive gesture. I am truly sorry for donning such an offensive costume.

 

I know all of you look forward to the annual Halloween party as a time of fun, and my inappropriate outfit disrupted your expectations. I cannot change the fact that wore it, but you have my sincere apologies for my actions. I promise I will not wear such an offensive costume in the future.

 

Please accept my sincere apologies.

 

Sincerely,

 

[name]

 

 

Apology for forgetting about a date (#1122)Back to the Top

 

Dear [name],

 

Please accept my sincere apology for overlooking our breakfast plans yesterday. I was rushing to meet a deadline and forgot about our date. I really enjoy spending time with you. It's a nice break from the usual stress I experience at the office.

 

I know it's very upsetting when someone skips on a date, but please believe me when I say that it was an honest mistake and I'm deeply sorry for being so absentminded. Despite what my actions might imply, I still want go to breakfast with you. If it's all right, could we move our plans to a different day? I promise it'll be my treat this time.

 

Sincerely,

 

[name]

 

 

Explanation for delay of shipment (#276)Back to the Top

Dear _____,

 

After some investigation, I believe that we have found the source of the problem that led us to our misunderstanding on [Date].

 

When we received your purchase order for [Quantity, product], we were unable to fill the order for immediate delivery due to [Explanation for delay in delivery]. Our letter informing you of this delay and requesting your instructions was mailed to you on [Date]. We did not receive a reply and proceeded to send a follow-up letter to you on [Date].

 

We have been able to make delivery to you since the [Date] but felt that since you had emphasized ``for immediate delivery'' on your purchase order, we should wait for your authorization before shipping.

 

I can easily understand why you were so upset with us [Day] if no one made you aware of our correspondence. We have always appreciated having you as a customer and hope that we can continue to provide you with our products in the future.

 

Sincerely,

 

 

Apology for accounting errors and erroneous past due notices (#216)

 

Dear _____,

 

You deserve an explanation for what went wrong in our accounting department, and I hope that this letter will serve to resolve our recent difficulties. I know that you can appreciate the fact that it has taken some time to find out exactly what occurred, and, therefore, please accept our apologies for the delay in this response.

 

Apparently, your payment was received in a timely fashion, but it was credited to an account which bears a similar name to yours. Therefore, we commenced sending you our standard notices requesting payment, in keeping with our routine policy. Even after the posting error was rectified, our accounting department failed to notify our credit department, which is why you continued to receive our correspondence demanding payment. I know how exasperating this has been for you and I am deeply sorry that it has taken so long to straighten out this problem. While there is a procedure within our firm to preclude this type of error from occurring, we are reinforcing this procedure with the employees.

 

You have been a valued customer of ours for a long time and we appreciate your affording us the opportunity to serve you. You may rest assured that this problem will not surface again.

 

Sincerely,

 

 

Apology for a bounced check, with an explanation (#223)Back to the Top

 

Dear _____,

 

When I received your letter of [Date] with my check attached marked ``insufficient funds", I called my bank immediately.

 

The gentleman I spoke with, [Name], discovered that the bank had failed to credit my account with a substantial deposit I had made several days prior. The bank has assured me that they will be sending you a formal letter of apology for their error.

 

Attached is my check in the amount of [$_____] to replace the dishonored one you returned to me.

 

Thank you for your patience, and I am sorry for the trouble.

 

Sincerely,

 

 

Apology for delay of refund (#217) Back to the Top

 

Dear _____,

 

After reading your letter of [Date], I can thoroughly understand why you are running out of patience.

 

While it would be easy to place the blame on our computer, this poor contraption has received enough abuse since joining our firm. After all, it only follows the orders that are given to it. Therefore, please accept my apology for the delay in refunding your money for [Basis of adjustment]. Our bookkeeping department has been instructed to issue a check to you at once, which you should be receiving within a few days.

 

I am grateful that your letter was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for the inconvenience this has caused you.

 

Sincerely,

 

 

Apology for not crediting payment correctly (#218)Back to the Top

 

Dear _____,

 

Thank you for your letter and the photocopy of your cancelled check, which showed that your account had been paid in full. While we are very sorry for the inconvenience this has caused you, the enclosure of your check enabled us to go through our records and pinpoint how this error occurred.

 

Please accept our apology for the letters we wrote under the assumption that this bill had not been paid. I know this insistence on our part must have been extremely frustrating for you, especially in light of the fact that you have always been a valued customer of ours and have paid your bills promptly.

 

Thank you for your patience and please be assured that we will do everything in our power to ensure that this type of error does not occur in the future.

 

Sincerely,

 

 

Apology for not crediting payment (#219)Back to the Top

 

Dear _____,

 

Thank you for your assistance in helping us to locate your payment of [Date] which had not been credited to your account. Please accept our apology for this error and for the overdue notices we sent to you. We appreciate your patronage and are sorry for the inconvenience caused by this error.

 

Please do not hesitate to contact us if you have further questions.

 

Sincerely,

 

 

Apology for substandard housekeeping at a motel (#221)Back to the Top

 

Dear _____,

 

Thank you for taking the time to fill out our questionnaire during your stay with us. We do appreciate hearing from our visitors, as customer comments are vital for us to continue improving our accommodations.

 

The problems that you mentioned have been brought to the attention of our housekeeping department. While the lack of service you experienced is unusual and not the standard of our motel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.

 

Thank you again for your comments. We hope that you will give us another chance to serve you.

 

Sincerely,

 

 

Friendly apology for late payment (#310)Back to the Top

 

Dear _____,

 

Your letter arrived a few days ago and I must confess that this obligation completely slipped my mind. Needless to say, there is no excuse for this and I extend my sincerest apologies along with the attached check.

 

Please accept our warmest regards and sincerest hope that all is well. We certainly look forward to meeting you in the near future.

 

Again, thank you for the hospitality you extended to our son during the vacation period. I am sure [name] has enjoyed and will continue to enjoy the friendship of your son.

 

Regards,

 

 

Apology for overshipment (#220)Back to the Top

 

Dear _____,

 

Please accept our apology for having shipped merchandise in excess of your purchase order. We have made an adjustment in your account to reflect this error and have arranged for [Delivery service] to pick up the excess merchandise on [Date].

 

We are sorry for the inconvenience this has caused you and are most appreciative of your cooperation and understanding in this matter. Thank you for your recent order.

 

Sincerely,

 

 

Apology to customer for accounting error (#222)Back to the Top

 

Dear _____,

 

Thank you for your recent correspondence regarding your account [Number]. We were able to track down the error and have credited your account accordingly. A correction has also been sent to the credit reporting agencies. As of this date, your account balance is [$_____].

 

You are a valued customer and we apologize for any inconvenience this error may have caused. If we may be of further assistance please contact this office at your convenience.

 

Sincerely,

 

 

Apology letter for harsh criticism of an essay (from a teacher) (#488)Back to the Top

 

Dear Christopher:

 

[recall the instance]

[Example: My comments about your essay on Reconstruction last Friday were only intended to help you improve your perspective on the late 1800s. You're an excellent essayist, and my suggestions were only to help improve your historical understanding. I did not think my suggestions would offend you.]

 

[apologize unconditionally]

[Example: I apologize for my comments. In the future, I will keep in mind to be more careful about the way I phrase my constructive criticism. As a teacher, my job is to educate and motivate you, not upset you. My apologies.]

 

Sincerely,

 

Mr. Smith

 

Apology - for making someone late (#620)Back to the Top

 

Dear [name],

 

I want to apologize for making us late to our meeting today. As you know, I've been placed on a new medication that makes me extremely drowsy, so I took a long time getting ready this morning.

 

I probably should have taken my medication earlier last night, like my physician suggested. I completely admit that it was irresponsible on my part.

 

I know how important the meeting was to you, and I'm sorry that I inconvenienced you.

 

Please let me make this up to you. How about lunch next week? My treat.

 

Sincerely,

 

[name]

 

 

Apology for damaging a book - to a friend (#622)Back to the Top

 

Dear [name],

 

I want to apologize for damaging the book you lent me. I had no idea that you hated having the pages of your books dog-eared. In all honesty, I probably should have noticed this on my own, given the fact that you collect books and are very picky about whom you lend your books to.

 

I know how much you value your Kobo Abe books, so I will be more than happy to replace it for you. I'm quite certain that Woman in the Dunes is still in print, so I should be able to get it to you soon.

 

Once again, I'm sorry for my carelessness, and I assure you that it won't happen again. I hope this hasn't affected your trust in me.

 

Sincerely,

 

[name]

 

 

Apology for failing to credit a classmate (#767)Back to the Top

 

Dear [name],

 

I simply can't believe I forgot to credit you for the contributions you made to our World War II project. I'm so embarrassed. You're a great friend, and I wanted to let you know that I appreciate all the work you do on group projects.

 

Thank you for doing a great job.

 

Sorry for leaving you out. I will make sure that this oversight does not happen again in the future.

 

Sincerely,

 

[name]

 

 

Apology for waking someone up (#771)Back to the Top

 

Dear [name],

 

I'm sorry for waking you up so early this morning. I'm a morning person, so I tend to forget that not everyone follows the proverb, "Early to bed, early to rise." I know you have a hard time falling asleep once you're awake, so my thoughtlessness really inconvenienced you.

 

You're a great friend and I'd never purposely cause you any trouble. Please accept my apologies. How about lunch this weekend? My treat.

 

Sincerely,

 

[name]

 

 

Apology for Poor Service (#736)Back to the Top

 

Dear [_____],

 

I am sincerely sorry for the unsatisfactory service you received at our restaurant. We have spoken with all our supervisors about this incident and have a training session arranged to help them learn new effective communication skills.

 

We apologize for your cold pizza and are enclosing a gift certificate for two large pizzas so that your daughter can enjoy her favorite pizza at your family's leisure.

 

We appreciate your patronage and hope that this event does not keep you from returning to our establishment. We hope you find our changes satisfactory.

 

Very truly yours,

 

[_____]

 

 

Apology and proposal on over-shipped merchandise (#211)Back to the Top

 

Dear _____,

 

In deference to your valuable time, I would like to get straight to the point and say that we were wrong.

 

Your purchase order clearly stated [30] cases. The shipment of [60] cases was our error. Meanwhile, there are two options available at this time: you can keep the additional merchandise and we will bill you thirty days from now, or we will arrange to have it picked up at your loading dock and issue a credit to you. Please let me know your preference.

 

We will do everything in our power to ensure that this type of error does not occur again. Thank you for your understanding. If I can be of any assistance in any way, please do not hesitate to call on me.

 

Sincerely,

 

 

Apology following cancellation of order (#212)Back to the Top

 

Dear _____,

 

This is to acknowledge receipt of your letter of [Date] in which you set forth your reasons for canceling your purchase order [Number of order].

 

I am very sorry about the misunderstanding that led to this cancellation and have taken the matter up with management in order to ensure that a problem of this nature does not occur again.

 

As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our apology.

 

Sincerely,

 

 

Apology and replacement of damaged goods (#213)Back to the Top

 

Dear _____,

 

It was distressing to learn that the chocolate we shipped to your firm last week arrived in bits and pieces. Per your request, a new shipment for [30 lbs.] left our dock this morning and is scheduled for afternoon delivery to you on [Date]. Please give the damaged goods to the driver when the replacement chocolate is delivered.

 

I am sorry that this unfortunate incident occurred and sincerely appreciate your continued patronage.

 

Thank you for your patience,

 

 

Apology for inadequate merchandise and request for time to correct problem (#214)Back to the Top

 

Dear _____,

 

This letter is to acknowledge that we are in receipt of your notice whereby you informed us that the goods shipped to you on [Date] did not conform to our agreement, dated [Date].

 

We regret this unintentional mistake on our part, the reasons for which are [Explanation].

 

While we recognize that the time for performing under this agreement has expired, we are requesting that you extend the time to [Date] in order that we may cure the defect by replacing the shipment with goods that conform to our agreement.

 

Please accept our apology for this inconvenience. We will be looking forward to your response.

 

Thank you for your time and attention.

 

Sincerely,

 

 

Apology for problem and offer of compensation (#215)Back to the Top

 

Dear _____,

 

Thank you for your letter of [Date] in which you informed us that [Product] you purchased was [Nature of problem].

 

We are sorry that you experienced this problem and are enclosing [Compensation]. While we make every attempt to ensure that our products are [Address complaint], this unfortunate incident can occasionally occur.

 

We are very appreciative that you have taken the time to bring this to our attention and would like to thank you for purchasing our products.

 

Sincerely,

 

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