Q. How do I create a letter here?

A. Go to our word processing screen and type your letter. Then click the 'View Finished Document' tab. Your finished PDF format letter appears on-screen. You can print, save, email, fax or mail it from this site. For the rare few who can not open PDF files, you can print the results of Step 1 directly from your browser. You can send the unseen results on Step 3 via email, fax or postal mail. We will soon support viewing your finished document as jpg image so people running WebTV and other non-pdf capable machines will be able to see their finished results before emailing, faxing or mailing them.

Q. What settings may I adjust?

A. We keep the number of settings to a minimum, by design. If you like or require lots of settings, we suggest a conventional office suite, such as the fine products from Microsoft, Corel and Sun. This site is different, in that we make most of the formatting decisions for you, and you can't change them. This makes it easy to produce nice work, and difficult to produce ugly work.

Thus, we allow you to change the line spacing, page number location, the page number style, the header and footer contents and whether to supress page number and headers and footers.

Q. What is the tangible product that I can take away from this site?

A. You leave with an actual PDF or HTML format file that you can save on your local computer, open, read and print even when offline, email to others and archive like any other file.

Q. Can I use gOFFICE from an Internet Café?

A. Yes, provided there is a copy of Adobe Reader or similar PDF viewing software installed and you can use Internet Explorer, Firefox, Mozilla or Netscape. We support Apple Macintosh computers if you use Firefox, Mozilla or Netscape. If you don't have PDF viewing software, you can use our Word Processor in HTML mode.

Q. I already have Microsoft Office installed. What reasons would I have to use an online office suite?

A. This site complements Microsoft Office, and certainly does not replace it. Every Windows PC ships with Outlook Express, but millions of people also use web-based email.

Q. Is this site free?

A. No, but it's a very cheap 99 cents per month. It used to be free, and we expected to be acquired by Yahoo, but when that didn't happen we decided to make the site pay for itself in the current term, not just at some eventual future date. We bill you automatically on your credit card just USD 99 cents per month, monthly, so you can cancel after just a month and only be out 99 cents. However, we think you'll love the great quality output of the site and will want to stay a customer.

Q. How do you make money?

A. We make money on subscriptions and when you click on advertisements that are of interest to you. We also offer consulting services and offer a gOFFICE appliance preloaded with gOFFICE server software. Additionally, we offer our services via XML so you can embed our functionality into your website, while you maintain your website's look and feel.

Q. What kind of documents is this site designed to create?

A. Letters, presentations, memos and simple reports. We do not support a tab character, so to line up columns of numbers, please insert them in a table, which we do support. We do not support nested tables, however, so don't try to get too fancy.

Q. How can I use this site in my business?

A. You can email us your letterhead and we will install it into your private storage area, and then you may create documents on your private letterhead. The letterhead is incorporated into your PDF file and travels with your document. Please include your username when you email your letterhead to support@goffice.com.

Q. I sometimes don't write letters because I don't know what to say. Can you help me?

A. Yes. We offer sample texts. You can use these texts as is, or edit them as you like for your own needs. Click on 'sample text' from our Word Processing screen to find our sample texts.

Q. What support does gOFFICE provide for users outside the US?

A. gOFFICE allows you to create documents in any language that can be written from left to right with these characters:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z a b c d e f g h i j k l m n o p q r s t u v w x y z 0 1 2 3 4 5 6 7 8 9 à á â ã ä å æ ç è é ê ë é è ì í î ï ñò ó ô õ ö ø o ù ú û ü ý ÿ À Á Â Ã Ä Å Æ Ç È É Ê Ë Ì Í Î Ï Ñ Ò Ó Ô Õ Ö Ø O Ú Ù Ú Û Ü Ý . , _ - ß © ? ? ~ ` ! @ # % & = [ ] ' ' " / \ < > * + ? | ( ) { } ^ $ ? £ € ¥ • » … – — ¡ ¿

Let us know if you would like other characters. Your document may be up to 50,000 characters, including all formatting. To count characters, go into HTML view by clicking the little check box in the lower right corner, copy the text and then paste it into an application that can count characters, such as Microsoft Word.

We plan to support all the character sets used in major countries, and are looking for translators to help us with this project.